Refund policy
Return & Refund Policy
At VANDOR & CO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Include all original packaging, tags, and accessories.
- Show no signs of wear, damage, or misuse.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Products damaged due to misuse or improper handling.
- Items showing clear signs of use.
- Final sale or clearance items.
- Gift cards.
Return Process
To initiate a return, please contact our support team at:
Please include:
- Order number
- Full name
- Reason for the return
- Photos (if the item arrived damaged or incorrect)
Our support team will provide the return instructions after reviewing your request.
Refunds
Once your returned item is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to the original payment method within 5–10 business days, depending on your payment provider.
Original shipping fees are non-refundable unless the return is due to our error.
Exchanges
If you receive a defective, damaged, or incorrect item, we will gladly arrange a replacement at no additional cost.
Please contact us within 7 days of delivery.
Order Cancellations
Orders may only be canceled before processing begins.
Once an order has entered processing or has been shipped, cancellation is no longer possible.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item is defective, damaged, or an incorrect product was sent.
Contact Us
VANDOR & CO
Website: https://vandorco.com
Email: support@vandorco.com
Business Hours:
- Monday – Friday: 9:00 AM – 6:00 PM
- Saturday: 9:00 AM – 4:00 PM
- Sunday: Closed